The hotel offers amenities for your comfortable stay and unforgettable experiences
Excellent Pool Area
“The pool area was fantastic, with spacious pools and the perfect water temperature for a refreshing dip.” view full review
Spacious Accommodations
“My room was impressively large and comfortable, featuring a nicely stocked frigobar that was replenished daily.” view full review
Diverse Restaurant Options
“I loved the variety of buffet restaurants; each meal was a good experience with plenty of choices to satisfy any craving.” view full review
Beautiful Beach
“The beach was stunning, offering a perfect setting for a relaxing afternoon of sun and waves, and close to wonderful marine life.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Wind surfing
Snorkelling
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Guest Parking
Dryer
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Dining
Restaurant
Poolside snack bar
Snack bar
Dinner
Business
Business centre
Meeting/ Banquet facilities
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Live entertainment
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Steam room
Facial
Treatment room
Beauty treatment
Massage
Shallow end
Room features
Air conditioning
Mini-bar
Dressing area
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Self-catering
Dryer
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Cta Chetumal Puerto Juarez Km 266.3, Xpu-Ha, Mx,
Xpu Ha,
Mexico,
77750,
Quintana Roo
Map view
Cta Chetumal Puerto Juarez Km 266.3, Xpu-Ha, Mx,
Xpu Ha,
Mexico,
77750,
Quintana Roo
City landmarks
Lake
Cenote Azul
1.3
km
Cenote snorkeling
2.1
km
Nature reserve
Kantun Chi
1.3
km
Quintana Roo
Cenote, Garden of Eden
1.1
km
Puerto Aventuras
Cenote Media Luna
690 m
Bahia Principe Residential Complex
TAO Wellness Center
1.7
km
Federal Highway Chetumal _ Puerto Juarez Km. 266.3 At Barcelo Maya Beach
Dolphinaris Barcelo
2.1
km
Hwy 307 Km 269
Cenote Cristalino
1.1
km
Carretera Tulum-Playa del Carmen
Jardin Del Eden Cenote
2.0
km
Intersection of Punta Celis & Bahia Xcacel Streets
CEDAM Museum
2.2
km
Carretera Cancun-Tulum Km 307 Av. Tajma Ha 3 Km Interior Frente Xibalba-Kiuik y Bel Air Riviera Maya
Eco-Park Santuario De Los Guerreros
6.4
km
Blue Cenote
1.4
km
Museum
Underwater Museum C.e.d.a.m
1.6
km
Carr. Tulum - Cancun km 269.5 Puerto Aventuras
Puerto Aventuras Beach Marina and Golf Resort
1.6
km
Carretera Federal 307
Chikin Ha
2.4
km
Quintana Roo
Cenote Eden
2.0
km
Cenote Ponderosa
2.0
km
Beach
Xpu-Ha Beach
2.9
km
Night club
Rauxa Show
2.5
km
Quintana Roo
Cenote Chac-Mool
2.6
km
Quintana Roo
Cenote Abierto
2.9
km
Av. Cenote Minotauro
Xotik-Ha
2.9
km
Cenote Minotauro
3.4
km
Federal Highway Cancun _ Chetumal Km 272
Dolphinaris Riviera Maya Park
4.2
km
Cenote TajMa Ha
4.0
km
Marina
Marina Puerto Aventuras Office
6.4
km
Zoo
Dolphin Discovery Riviera Maya
6.4
km
Nearby
Ruin
Adoratorio
110 m
Beach
Caleta Chac-hal-al
200 m
Restaurants
Marenostrum
990 m
Calle 20 Esq 25 Playa Del Carmen Quintana Roo
Reviews and Ratings
Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
friendly staff
great location
unpleasant meals
limited dining options
8.4/10
Great
Rooms
9.0
Location
9.0
Service
9.3
Dining
7.0
Guest reviews
8.4/10
based on 5 reviews
8.1
8.1/10 based on 162 reviews
Arthur
United States,
March
2024
8.8/10
I absolutely loved my stay at the hotel! The location is superb, right by the beach and surrounded by great restaurants. The rooms were impeccably maintained, and the staff was incredibly welcoming and went above and beyond to ensure a fantastic experience. The dining options were good, although some improvements could be made. Overall, a wonderful place to stay.
Rooms
9.0
The rooms were beautifully maintained by housekeeping, perfect for a family with the two large daybeds for the kids and a king-size bed for the adults.
Service
9.0
I was truly impressed by the service provided at the hotel. The staff, from check-in to the manager, was exceptional, always ensuring I felt welcomed and cared for.
Location
9.0
The hotel's location is fantastic, just off the beach with easy access to buses and within reach of wonderful dining options like the Rodizio restaurant.
Dining
8.0
I enjoyed top-notch dining experiences, especially at The Palace with its fresh sushi and pizza. However, some improvement could be made to elevate the overall dining options.
Facilities
9.0
The facilities at the hotel were excellent, providing everything I needed for a comfortable and enjoyable stay.
Jerry
United States,
February
2024
8.2/10
My stay at the hotel was simply amazing! The location is perfect, just off the beach and surrounded by palm trees. The rooms were clean and comfortable, and the staff went above and beyond to ensure I had a great time. However, the dining experience left something to be desired, especially for most of our meals, which was a bit unpleasant.
Rooms
9.0
The rooms were super cozy with comfortable beds, some with king-size and others with 2 doubles in the junior suites.
Service
9.0
The staff members were truly awesome and treated me incredibly well throughout my stay.
Location
9.0
I was pleasantly surprised to find out I was upgraded to rooms at the Palace, which made my stay even more special.
Dining
6.0
The food quality at buffets was not up to par for most of our meals, but I did enjoy the sourdough bread.
Facilities
8.0
The facilities were great, especially the beautiful beach and being just a stone's throw away from the Caribean restaurant - The Caribe.
friendly staff
unpleasant meals
Ron
United States,
October
2023
8.6/10
I had a delightful stay at this hotel. The rooms were cozy and clean, the service was exceptional, and the location was superb. However, the dining experience left a bit to be desired with limited breakfast options. The facilities were well-kept and enjoyable, making it a great value for money.
Rooms
9.0
My room had a quiet garden view with two queen beds. The beds and pillows were super comfortable, and I loved the added touch of a hammock on the balcony.
Service
10.0
The service here is top-notch! The staff goes above and beyond to ensure guests feel welcomed. From check-in to daily interactions, I was treated with exceptional and friendly service.
Location
9.0
The hotel is conveniently located just off the beach, nestled under swaying palm trees. It offers a serene retreat close to the ocean. It's truly a hidden gem!
Dining
7.0
While the majority of our meals were not pleasant, the dining experience was redeemed by the top-notch fresh sushi available at The Palace. However, there's room for improvement in the overall food quality.
Facilities
8.0
The hotel facilities were excellent, providing everything I needed for a comfortable stay. The amenities were well-maintained and contributed to a pleasant experience.